Privacy Policy

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information that is collected anonymously or that has been de-identified. Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details including your name, billing address, shipping address, phone number, and email address.
• Financial information including payment card information, transaction details, form of payment, and payment confirmation. Card numbers are processed directly by our payment processor and are not stored by us.
• Account information including your username, password, preferences and settings (where you create an account).
• Transaction information including the items you view, add to your cart, or purchase, return, exchange or cancel, and your past transactions.
• Communications with us including the information you include when you send a customer-support inquiry.
• Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information including information about how and when you interact with or navigate the Services.

We may collect personal information from the following sources:

• Directly from you, such as when you place an order, create an account, use the Services, or communicate with us;
• Automatically through the Services, including from your device when you use our website, and through the use of cookies and similar technologies;
• From our service providers, such as our payment processor and delivery/shipping partners, when they collect or process your personal information on our behalf.

Depending on how you interact with us, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. To perform our contract with you, process your payments, fulfil your orders, arrange for shipping or pick-up in Vaughan, facilitate returns and exchanges, send notifications related to your order, and create a customized shopping experience.
• Communicating with You. To provide customer support, respond to your inquiries, and maintain our business relationship — including emailing you when your order is ready for pick-up or has shipped.
• Marketing. Where permitted by law and with your consent, to send you promotional communications about products and offers. You may withdraw your consent at any time.
• Security and Fraud Prevention. To authenticate your account, provide a secure payment and shopping experience, and detect, investigate or take action regarding possible fraudulent, illegal, or malicious activity.
• Legal Reasons. To comply with applicable law or respond to valid legal process, and to enforce or investigate potential violations of our terms or policies.

In certain circumstances, and only for legitimate purposes subject to this Privacy Policy, we may disclose your personal information to:

• Vendors and service providers who perform services on our behalf, such as payment processing, order fulfilment, shipping, data analytics, cloud storage, and customer support.
• Third parties when you direct, request or consent to the disclosure, such as to ship you products.
• Authorities and others in connection with a legal obligation, business transaction, or to protect or defend the Services, our rights, and the rights of our users or others.

We do not sell your personal information.

Payments on the Services are handled by our third-party payment processor. Your full payment card details are entered on the processor’s secure checkout and are transmitted directly to them — we do not store your complete card number. The processor handles your payment information in accordance with its own privacy practices and applicable payment-industry security standards.

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Our inclusion of such links does not, by itself, imply any endorsement.

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your province or territory. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send to us may not be secure while in transit, so we recommend that you do not use unsecure channels to communicate sensitive information to us.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce our applicable contracts and policies.

Under Canadian privacy law you have rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances:

• Right to Access. You may request access to the personal information we hold about you.
• Right to Correction. You may request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Withdraw Consent. You may withdraw your consent to our collection, use or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.
• Managing Communication Preferences. You may opt out of promotional emails at any time using the unsubscribe link in our emails. If you opt out, we may still send you non-promotional messages, such as those about your account or orders you have made.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required under applicable law, and we will respond within the timeframes required by law.

If you have a complaint about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca, or with your applicable provincial privacy regulator.

Please note that we and our service providers may transfer, store and process your personal information outside the province or country in which you live, including in the United States. As a result, your personal information may be subject to the laws of jurisdictions other than your own, and may be accessible to courts, law enforcement, and governmental authorities in those jurisdictions in accordance with their laws.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at [email protected]. DecantMe by ScentsWithSarf is based in Vaughan, Ontario, Canada.